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  • Terms and Conditions



    Before using this website (hereafter referred to as "this Website"), please read the following guidelines.


    Despite the fact that you have the option to ignore this Agreement, your use of this Website binds you to the Terms and Conditions. We reserve the right to alter or modify these Terms and Conditions at any time without giving you prior notice, and your continued use of this Website indicates your unconditional agreement to follow and be bound by the then-current Terms and Conditions. Every time you use our Website, we urge you to check these Terms and Conditions. 

    Copyright, Trademark, and Ownership

    “The GRV Group” as used herein includes GRV Furniture & Mattress and New Alla Moda Furniture.
    This Website is operated by and is the property of The GRV Group. The domain name, trademarks, trade names, copyright and other intellectual property are owned by The GRV Group, its subsidiaries or affiliates.

    Any intellectual property rights in all text, programmes, goods, methods, technology, content, and other items appearing on this Website are solely reserved by the GRV Group. Access to this Website does not provide, and will not be construed as granting, any licence under any of these intellectual property rights to anybody. Anyone with access to this Website is not permitted to use any of The Group's trademarks, logos, or other intellectual property in any way.

    Use of Website

    This website and all of its contents are for personal, non-commercial use only. For your own use only, you may download or copy the contents and any downloadable items published on this Website. As a consequence of any such downloading or copying, no right, title, or interest in any such materials or software is conveyed to you. Any of the contents, this Website, or any associated software may not be reproduced (save as stated above), published, transmitted, distributed, displayed, modified, created derivative works from, sold or participated in any sale of, or exploited in any manner, in whole or in part. This Website's content and software may only be used as a shopping resource. Any other use of the material on this Website, including reproduction, modification, distribution, transmission, republication, display, or performance, is strictly forbidden.

    The GRV Group retains the right, in its sole discretion, to restrict quantities, reject orders, terminate accounts, and/or cancel orders, including, without limitation, if The GRV Group considers that customer behaviour violates applicable law or is detrimental to The GRV Group's or third parties' interests. All measurements are approximate.


    The GRV Group may, in its sole discretion, cancel or limit your access to any component of this Website at any time and without notice, in addition to any other rights or remedies available to The GRV Group and without any responsibility.

    Products Colour:

    We have made every attempt to represent the colours of goods on this Website as precisely as possible. We cannot guarantee that your monitor's representation of any colour will be correct since the actual colours you see will vary on your monitor.

    Warranties and Guarantees

    We provide the following Guarantees and Warranties to guarantee your satisfaction with your purchase.

    Warranty on Furniture

    GRV wants you to be happy with your purchase, even though some furniture makers do not provide a written or dated guarantee. If you have any issues, please contact our customer service department. GRV group or third party agent will repair furniture with damage that is notified within 48 hours of delivery or pick-up. If the item can't be fixed, you'll be given an identical replacement at no additional cost. If no substitute is available, a reselection will be given. Please keep in mind that certain flaws in natural materials like wood or leather are to be anticipated and are not considered defects.

    Cancellations and Purchases

      All sales are final. There are no cancellations.

    After-Delivery Returns

    Each and every transaction is final. If you find damage, you have 48 hours to report it. Simply contact our customer support department.

    Please take notice of the following if a refund has been authorised:

    • Payments made in cash will be reimbursed by cheque (allow 7 business days).
    • If the Debit Card and the Debit Card holder are both present, the money will be returned to the same account. Debit Card payments will be reimbursed by cheque if the Debit Card user is not present (allow 7 business days).
    • Payments made by credit card will be reimbursed to the same credit card (allow 7 business days).
    • All other payments will be reimbursed in the form of a cheque (allow 21 business days).

    Credit and Pricing

    On the Website, GRV group makes every effort to offer up-to-date and correct information. Misprints, mistakes, inconsistencies, omissions (including inaccurate product specs) and other errors may, nevertheless, occur. The GRV cannot guarantee that goods and services offered on the Website will be available at the time of purchase or in the future. The GRV makes no representations or warranties as to the accuracy or completeness of the Website's information, including product descriptions and pictures.

    The GRV group reserves the right to: (a) correct any error, inaccuracy, or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges, and specifications of such products and services, any promotional offers, and any other Website content without prior notice or liability to you or any other person; and (c) change at any time the products and services advertised or made available.

    Advertisements on the Website are invitations for you to make offers to buy goods and services on the Website, not for sale. All pricing and other figures on the Website are expressed in Canadian dollars. The prices shown on this website are for the whole country. Local pricing may vary and will be reflected in your check-out when you provide your delivery or pickup address.

    All offers are subject to certain limitations and conditions. For further information, please contact our retail location.

    Limited-time sales bargains, special deals, and products are available from the GRV Group. Prices are subject to fluctuate according to competitive market forces. The GRV Group retains the right to rectify any price mistakes at any time and to refuse to finalise a transaction if a pricing issue is discovered.

    To eliminate the requirement for consumers to perform a self-assessment as required by provincial governments, the GRV Group levies provincial sales tax in each province as appropriate.

    Policy on Delivery:

    Only Canadian addresses are covered by the shipping policies stated on this website. The GRV Group retains the right, at its sole discretion and without prior notification to the client, to employ third-party carriers. Customers who order goods for delivery outside of Canada are responsible for making their own shipping arrangements. Some of the components pictured may need to be put together.


    Pick-ups and deliveries

    GRV group provides home delivery or pick-up.


    Please examine the following shipping policies to guarantee a seamless delivery.

    • We will make an effort to call you 1-2 days prior to delivery to confirm your delivery.
    • Deliveries begin at 10:00 a.m. and continue until all of the day's planned deliveries are completed. Unfortunately, owing to the hundreds of supplies that must be routed, precise time estimates are difficult to provide.
    • Prior to delivery, an imprint of the credit card(s) used to make the purchase, as well as the cardholder's signature and picture ID, may be needed for online orders.
    • All delivery orders need the signature of a person 18 years of age or older, and that person must accompany the delivery team inside your house or apartment.
    • In order to get your furniture, rooms should be emptied. In addition, to accept delivery, driveways and pathways should be cleaned (i.e. remove snow and ice). Make sure there's a clear route from the front door of your house to the room where your new furniture will go. We are unable to transfer any existing furniture, gadgets, televisions, or computers due to liability concerns.
    • Our drivers are unable to remove their protective work boots due to health and safety requirements. Please make sure that your floors are well-protected.
    • Please take measurements of your house and entrances to ensure that your new furniture will fit. If un crated goods can not fit through doors or into basements, a restocking charge may apply.
    • For installation services, call the GRV Furniture and Mattress store's customer service department and request installation services for an extra charge.


    We provide easy pickup. Pick-up hours and instructions will be sent to you with your purchase confirmation if you want to pick up your furniture.

    Please examine the following pick-up rules to guarantee a smooth pick-up of your furniture:


    • To pick up your furniture from an online purchase, you must bring your printed email confirmation, photo ID, and the credit card used to make the transaction. NOTE: A credit card imprint as well as the signature of the cardholder will be needed.
    • Picked-up goods may come in boxes and need assembly. We are unable to unpack cartons or assemble goods for you at the distribution facility due to the nature of furniture delivered in cartons.
    • Please double-check that your vehicle can handle the size of the furniture you'll be picking up. We are not responsible for the loading and securing of goods, nor for the safe delivery of furniture to your residence. Damage that happens during shipping is not covered by warranty, and we are unable to accept returns.
    • Simply contact our service staff within three days after receiving the item if there is any hidden damage. We will repair or replace the damaged item as soon as feasible. You must return the item if it is picked up.

    Additions to the Terms

    Purchases of goods and services provided on this Website may be subject to additional conditions. At the time of purchase, please refer to your sales contract.

    Privacy Policy

    You have read The GRV Group's Privacy Policy, which is available on this Website and is incorporated into these Terms & Conditions. You agree that the policy's terms are fair. You agree that The GRV Group may use your personal information in line with the conditions and for the purposes stated in The GRV Group Privacy Policy.

    Disclaimer of Liability

    Except as expressly stated in the above paragraphs, The GRV Group makes no express or implicit representations or guarantees of any kind, express or implied, with respect to the websites and/or any contents supplied on the websites, which are all given "as is" and "as available." The GRV Group expressly disclaims all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement, and those arising by statute or otherwise, as to the accuracy, completeness, currency, reliability, or suitability of the operation of the websites, or any of the content or data found on the websites, and expressly disclaims all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

    The GRV Group is not liable for late, lost, incomplete, illegible, misdirected, or stolen messages or mail, unavailable network connections, failed, incomplete, garbled, or delayed computer transmissions, on-line failures, hardware, software, or other technical malfunctions or disturbances, or any other communications failures or circumstances that affect, disrupt, or corrupt communications.

    The GRV Group disclaims all liability for any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing on the websites, or your downloading of any materials, data, text, pictures, video, or audio from the websites. In no event shall The GRV Group be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based on contract, tort, strict liability, or otherwise, arising out of or in any way connected with any use of the websites or content found (including, but not limited to, lost profits or lost savings), whether based in contract.


    You agree to hold The GRV Group and its officers, directors, trustees, employees, consultants, representatives, and agents harmless from and against any claim, cause of action, or demand brought as a result of your use of the websites, including without limitation reasonable legal, accounting, and other professional fees.

    Governing Law

    The laws of the Province of Alberta, Canada, will govern this Agreement and its implementation. In any disputes arising out of or related to the use of the websites and these Terms and Conditions, you agree and submit to the exclusive jurisdiction of the courts and administrative tribunals, as applicable, situated in the City of Edmonton, Province of Alberta, Canada. 


    Severability applies to these Terms and Conditions. If any provision is found to be unenforceable or illegal, it will be enforced to the greatest extent allowed by law, and the legality and enforceability of the other terms will not be affected.


    The headers in these Terms and Conditions are provided only for convenience and have no bearing on the terms and conditions.

    Accessibility for Ontarians with Disabilities Act

    The GRV group is dedicated to treating everyone with respect and dignity while also allowing them to retain their freedom. Integration and equal opportunity are important to us. We are dedicated to fulfilling the needs of persons with disabilities as quickly as possible, and we will do so by avoiding and eliminating obstacles to accessibility and complying with the Accessibility for Ontarians with Disabilities Act's accessibility standards.

    Entire Agreement

    These Terms and Conditions, along with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral, or written) regarding the subject matter. They may only be amended or modified in writing, or by The GRV Group making such amendments or modifications.