Our Promise to Our Valued Customers
Who We Are
What do we gather, how do we utilise it, and why do we share it?
Personal Information about your-self: Personal information is information on an identifiable individual that does not include an employee's name, title, company address, and phone number. Personal information includes, but is not limited to, contact and financial information.
We collect, use, and disclose your personal information solely for the reasons for which you have given us your knowledge and permission. We always collect, use, and share your personal information in a fair and purposeful manner.
When you make a purchase from us, whether in one of our retail locations or online via our website, we gather your personal information. We collect and use your personal information to provide you with the goods you buy from us, collect payment from you, deliver the products (if applicable), and offer follow-up customer support, including warranty service and financing, on those products. We also use your personal information to notify you of products, services, and promotions that we believe may be of interest to you; while we believe this service is beneficial to our customers, we understand that you may not wish to receive such unsolicited information; in that case, please contact us (see below) and let us know. If you do not wish to continue receiving such information via email, you may submit an electronic request to be removed from our mailing lists; if you received such information via automated telephone message, you may request to be removed from our automated notification calling list by calling the telephone number provided in the message and entering your phone number.
we offer additional financing options via third-party finance partners.
We gather, utilise, and reveal as little personal information about you as possible while yet ensuring that we can accomplish our stated goals.
We never share, sell, or exchange your personal information with anybody outside of The GRV Group.
Otherwise, we collect, use, and share your personal information only to the extent that it is allowed or required by law.
We Collect Personal Information
We will ask for your name, home address, phone number and Email when you make a purchase from us. Although you are not obliged to supply us with this information in order to complete your purchase, if you choose not to do so, we will be unable to help you if you have issues or concerns with your purchase in the future, especially if you do not save your sales invoice.
We gather your name, billing address for the card, card type, card number, and card expiry date if you make a transaction using a credit card. In order to complete your transaction, we'll need these information.
If we are delivering your order to you, we will need your name, delivery address, and phone number. If you want to pick up your purchase later, we'll need your name and other identifiable personal information to confirm your identity as the purchaser at the time of pick-up.
We gather your personal data directly from you wherever feasible. We may acquire additional personal and/or financial information from third parties such as a credit agency if you apply for a Financing.
We assume your permission to collect, use, and disclose your personal information for the above-mentioned legitimate and required reasons. If we ever want to collect, use, or disclose your personal information for a different reason, we'll let you know and ask for your permission beforehand.
Please be aware that we are allowed by law to collect, use, and/or disclose your personal information without your permission in some restricted situations, with or without notification to you.
Non-Identifiable Information and Cookies
In order to improve your ability to use the website efficiently and effectively, the GRV Group uses both session cookies (which are automatically deleted from your computer when you close your browser session) and persistent cookies (which remain on your computer between sessions). We assume your agreement to cookies if you use our website with your browser configured to accept them.
When you browse or buy online, we and/or our trusted third-party agents use click stream data and tag software to monitor your movement around our website and gather information about your navigation, such as page visits and time spent on the website. This information about your visit to our website is then combined with data from other visitors. We use this non-identifying data to improve and enhance the online experience of all of our customers, to assess the effectiveness of marketing initiatives, and to report on aggregated site use. We do not collect or retain personally identifying information using click stream data or tag software.
What safeguards do we have in place to secure your personal information?
Transmission, Retention, and Storage
We place a high value on the security of your personal information. If you provide us information electronically, all of your personal data is encrypted (or coded) using the Secure Sockets Layer (SSL) protocol and decrypted only when it reaches our servers.
We have rules and processes in place to guarantee that your personal information, both electronic and paper-based, is kept safe and secure, and we stress the significance of maintaining the highest ethical and confidentiality standards among our workers.
Personal information you submit to us is deleted from our systems and records after seven (7) years, which is a reasonable length of time after any warranties and other responsibilities we may have to you and/or public authorities have expired.
How can you keep track of your personal data?
What if we update our Privacy Statement?
How can you get in touch with us?
If you have any questions or issues regarding your personal information that we have, please contact us at any time:
GRV Furniture and Mattress
1181 Kennedy Rd Unit-3, Scarborough, ON M1P 2L2
Attention: Chief Privacy Officer
Phone: 647-344-5455/ 647-344-8355
Our Chief Privacy Officer, or a delegate, will examine your message and, if required, react directly to you.